txttools limited

Voting Sessions

We are pleased to announce our brand new voting sessions functionality is now available to all account holders with the Inbox rules permission.

Set up sessions with multiple questions and possible answers, choose the time voters have to answer each question, and automatically display the results in the visual format of your choice!

Great for academics who want to use our system in lectures or tutorial groups, conference organisers etc…

Call our support team on 0113 234 2111 or email support@txttools.co.uk to know more.

The office will be closed on Monday 30th August 2011 and reopen on Tuesday 31st at 8am
In case of an emergency, customers based in Scotland or abroad may contact us on +44 (0)7817 577 380
Thank you,
the txttools team

This is a one day event to be held at Bodington Hall, University of Leeds on Tuesday 16th November 2010. The event is designed to give you and insight into how Public and Private Sector organisations are using sms technology to dramatically improve how they communicate with their customers, clients, staff, patients and students. You will learn from people who have been using the technology for years, see practical examples, meet txttools staff and get a sneak preview of future developments.

This event is free to attend, lunch and refreshments will be provided, spaces are limited so book your place now!

Can an SMS text message strategy deliver information of real value to your community?

A number of forward thinking councils are now incorporating text messaging into the way they communicate with their community and importantly giving the public a low cost, simple route to talk to the council.

View the article from Government Technology Vol 9.5

We are pleased to announce a new version of the txttools Middleware application. This update introduces one new feature – being able to keep the groups when performing an address book overwrite. For more details, please contact support.

txttools is pleased to announce the release of v6.4 which enables Unicode support. Previously mentioned API changes are now active. Users stuck on the obsolete IE6 browser may have noticed a minor error on the compose page this morning due to IE6′s incompatibility with web standards – we have, however, issued a patch for this. For full details please speak to support.

A strategic SMS text message plan can be an invaluable way to
communicate with your community in the event of an emergency

The most successful organisations, large or small, prepare themselves for all potential eventualities. SMS text messaging is an ideal emergency incident planning communication tool. As everyone has their phone with them at all times, text messaging provides the perfect rapid response mechanism in the event of a disaster or incident. A text message can be sent from a computer to every member of your community in a matter of minutes, whether your community is tens of people or hundreds of thousands. Importantly the message can also be triggered from pre-authorised mobile phones.

Emergency Communication

Click here or on the image to view the full article (pdf)

Soon, messages can be sent containing characters outside the standard GSM alphabet e.g. Arabic or Chinese. A warning will appear on the Compose page when sending a message with a character outside of this charset. Note the standard length of a Unicode message is 70 characters instead of the usual 160, and not all phones in the UK can support these characters. See our youtube video for a full demonstration.

Unicode inbound messages are only supported on new long numbers.

Speak to support for full details.

API Changes:

With the introduction of Unicode messaging, we have updated our XMl and SOAP Messaging APIs, adding a new flag to suppress sending the message as a Unicode message.

By default, if a message sent via an API contains a character outside the GSM charset, the message will send as a Unicode message, splitting the text into blocks of 70 characters. However a new flag has been added to suppress this i.e. the message will send out as a standard message and use 160 characters, however this means the message will not display correctly on the recipient’s handset.

EMAP launched txttools for Conferences to its staff in London on 17th May. EMAP Networks are now using this audience response application at many of their conferences over the next 2 years, from one day events to multi-day conferences. The application enables greater interactivity for the delegates and includes being able to have their say during an event and being able to express their opinions using the voting options using just their mobile phones. Thanks to the staff of EMAP Networks for sharing their views in this short video.

View the video: you can view the video of the EMAP conference by clicking here.

We would like to thank TEA films Ltd for the video:
TEA films Ltd
4 Johnson House, Wandworth Road, London SW8 4ST
07760117691
www.teafilms.com
e: teafilms@hotmail.com

For a guide to the new compose page, check out our youtube video: http://www.youtube.com/watch?v=9xsvU4-0iFg

Or for the conversations page this youtube video: http://www.youtube.com/watch?v=N_0WJw97BVc