Important changes for Blackboard ConnectTxt clients

October 17th, 2015

Dear Client,


To continue providing you with the high level of service you’ve come to expect, we will move the hosting of our Blackboard ConnectTxt service from London to our dedicated in-house datacentre in Amsterdam. This move will take place on Friday 23 October 2015 at 10.00pm, and the service will be unavailable for up to 8 hours. Since your business may be affected by the downtime, we ask that you read this email, which contains more information.


Key benefits to your business


  • Your data will continue to reside within the borders of the European Union, specifically in our Amsterdam facilities.


  • We deploy best in class Tier-4 datacentres and infrastructure. This tier-4 datacentre has fully redundant* and fully fault-tolerant capacity components (i.e. power systems, chillers, HVAC systems, uplinks, etc.) *Fully redundant means that there’s more than one of the same capacity components to immediately take over the capacity/ function if the primary component fails.


  • Security standards. Our datacentre facilities adhere to the industry’s leading security standards including ISO27001 and PCI DSS.


  • Security. Physical security (24×7 Security personnel, Biometrics, Closed Circuit Camera System), network security, and 3 levels of data backups provisioned daily, 3rd party testing and certification.


  • Reliability. 99.9% availability guarantee backed up by best in class Tier-4 datacentre, multiple Internet (ISP) Connections, and redundant A-side / B-side network infrastructure.



What does this move involve?


To complete the move, there will be an extended period of down time. The downtime is expected to start at 10:00pm (BST) on Friday 23rd October and will end no later than 8:00am on Saturday 24th October. We recommend that you work ahead to ensure that you experience as little inconvenience as possible from the system downtime.


Blackboard will naturally make every effort to ensure that everything runs as smoothly as possible during this weekend.  To keep you informed of the move you can click here which allows you to track the progress of the migration throughout the weekend.


Completion of the move


As soon as the move has been completed, we will provide an update on the website.


Plan ahead

To ensure that you are well prepared, we recommend that if you have planned for messages to be sent or received during the period of the move, you reach out to our dedicated team, who will be pleased to assist you.


We’re here to help


If you have any questions, please contact our team and we’ll be happy to help.


We can be reached Monday to Friday from 8:00am to 5:00pm on +44(0) 113 234 2111 (option 1, then 1), or by email: and via live chat.


We apologise for the inconvenience this will cause for you but we are extremely grateful for your understanding.





Your Blackboard ConnectTxt Client Success Team


Service Announcement – Planned Maintenance: Friday, September 18 from 10 pm to 1:00 am – COMPLETED UK time

September 17th, 2015

Dear ConnectTxt users,

The maintenance work  has been completed successfully; the ConnectTxt solution is now fully back up and operational.

Thank you for your patience.

With kind regards,

The Client Success Team.



Dear ConnectTxt users,

A planned maintenance window is scheduled to take place this Friday, September 18 from 10 pm to 1:00 am UK time, with a planned  90 minutes of downtime.

This is to allow our Product Management team to perform database work. The application will be unavailable during that time.

If you have questions or concerns, please do not hesitate to call us on +44 (0) 113 234 2111, option 1, then 1, or contact us via live chat between 8 am and 5 pm Monday to Friday on and we will be delighted to assist you.

Our team can also be reached via email:

With kind regards,


The Client Success team

Service Announcement – delays in messages delivery – RESOLVED

September 4th, 2015

The issue has now been resolved and messages are being processed as normal.


Thank you for your patience,

The Client Success Team


Some users  may experience a  delay in messages being delivered due to an exceptionally  high volume of messages sent today.

The messages can be created and sent, but will be queued up in the Outbox menu.

If that is the case for you,  please do not attempt to recreate and resend the message, as the original message will leave the queue and be delivered.

Our Product Management team have increased the throughput to deal with the unusually large traffic and are monitoring the site ready to to adjust the throughput if needed.

If you have concerns, please do not hesitate to reach out to our Client Success team via email:,
phone +44 (0) 113 234 2111 option 1, then 1 or via  our live chat

Thank you for your patience,


The Client Success team


Release Notes – ConnectTXT Version 6.14.2

June 8th, 2015


Maintenance Release to support customer issues and concerns.

Resolved Issues

  • Message has failed status and is counted towards sent status in statistics and credits get deducted
  • Corrected loading of inbox message “sender’s information” more effective.
  • Search Inbox: 2014 year is missing in dropdown when user tries to sort inbox messages by DATE
  • Not all messages are being delivered
  • Fixed a System issue- server 503 error
  • Issues updating groups (adding/deleting)
  • Issue when searching a contact in the Compose page
  • Unable to send messages due to firewall & webfilter change
  • Fixed a Logging issue from Web API
  • Addressed an “Out of Service” incident on International site
  • Client is unable to delete groups via the Middleware
  • Identified issues with XML Soap Connector
  • Deployment of version 6.14.2 will be deployed and generally Available to all customers who connect to the UK Server, on Saturday, June 6, 2015.
  • Deployment of Version 6.14.2 will be deployed and generally available to all customers who connect to the US Server on Sunday, July 19, 2015.

Deployment Details

  • Deployment of version 6.14.2 will be deployed and generally Available to all customers who connect to the UK Server, on Saturday, June 6, 2015.
  • Deployment of Version 6.14.2 will be deployed and generally available to all customers who connect to the US Server on Sunday, July 19, 2015.

Moodlerooms Teaching & Learning Forum, you and you’re team are invited. April 14-15, 2015

March 11th, 2015


We are pleased to invite you to the inaugural Moodlerooms Teaching and Learning Forum at The University of Liverpool from 14-15 April. More information is available here for this ‘must attend’ forum that will provide you an insight into how others are using Moodle and Moodlerooms as part of their teaching and learning strategy. You will hear from Moodlerooms clients within higher and further education, and the wider education community leaving you inspired to innovate & educate throughout 2015 and beyond.

• Experience practical case examples delivered by users
• Engage in discussion about best practice
• Keynote sessions from Graham Brown-Martin and Jay Bhatt
• 2 x 90 mins FREE training sessions
• A variety of workshops
• Moodlerooms product experts on hand to give expert tips
• Hear about product developments that are coming soon!

Book before March 17th and take advantage of our Early bird Rates.

It’s the best opportunity to network, share your experiences, learn new ideas and most importantly join in the conversation about the trends and future of eLearning within the Moodle community. Learn more information by clicking here.

New version of the 2 way sms building blog for Blackboard Learn available now!

February 25th, 2015

We are very pleased to announce that the latest version of our 2 way sms building block for Blackboard Learn is now available.

You will find it and all related documentation here:

If you have any questions or suggestions, please feel free to contact your dedicated support team by calling:

+44 (0) 113 234 2111 or via email:

Stay tuned for more exciting announcements coming soon!

You are invited to our next Connect event

September 9th, 2013

Effectively communicate with your Community to improve engagement and the overall user experience.

University of Leeds, Date to be announced.

Blackboard Connect will be hosting a one day event to address how organisations like yours can use communications to help achieve better engagement and improve Community Engagement Strategies.

Join us for our next webinar on Connect5 and see how you can dramatically improve the way you communicate with your Community! Thursday 25th July 3.30pm – 4pm.
This webinar also includes geo mapping NEW to Connect Summer 2013!
For more information and to register click here:

Let’s talk about txt! 9th May

May 18th, 2013

Thank you to those that attended Let’s talk about txt! 9th May.

This one day event dedicated to sharing ideas and expertise in using sms technology to enhance communication was a great success!

Sorry if you weren’t able to make it this time, you can still view the presentations delivered on the day by viewing this page

Let’s talk about txt! is just one week away, last places available, book now!

April 5th, 2013

This one day event is designed to give you the opportunity to see how organisations are using sms technology to dramatically improve the way they are communicating with their Communities. Learn from your peers ways to enhance your mobile and communication strategies within Education, Local Government and Healthcare. All organisations are welcome.

Speakers now confirmed.

You can expect 1 keynote, 4+ break out sessions to choose from and 3 further presentations sharing tried and tested best practice examples of great communication for engagement, participation and retention within your Community.

This event is free to attend. As spaces are limited it will be first come first served. To register your place click here

If you are interested in contributing to the event by presenting your ideas / case study examples of using text messaging within your organisation please email